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What is the cost to cancel my service?
What is the cost to cancel my service?
Updated over a week ago

Netcrawler provides internet plans without any term contracts, allowing you the flexibility to cancel services whenever you prefer. If you've been using your own equipment, there are no return shipping fees, and you can cancel at any time without incurring any extra charges.

For customers who've borrowed our equipment, it's important to be aware that you will be responsible for the return shipping expenses of our borrowed equipment. To initiate the return, a $30 fee (plus taxes) is applied.

Breakdown of our return shipping charges:

The return shipping charge is essential for an independent internet provider like ours.

Here's our breakdown of this charge:

  • $17 contributes to our shipping expense.

  • $6 contributes to warehouse expenses, including restocking, packaging disposal, and equipment disinfection.

  • $7 is allocated to our equipment fund, as our shipping process inevitably leads to wear and tear on equipment over time. This fee allows us to purchase replacement equipment when needed.

Please note that local drop-offs are not permitted. You are required to use the shipping label we provide. This enables us to track your package via our shipping carrier.

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