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I just received a copyright infringement letter from Netcrawler. What should I do?
I just received a copyright infringement letter from Netcrawler. What should I do?
Updated over a week ago

Under Canadian law, when we receive a notice from a copyright holder that has identified your IP address as being associated with copyright infringement activities, we are obligated to forward that notice to you immediately.

Important note

We prioritize your privacy and do not keep records of your online activity. The notice you received does not require a response, and we will not disclose your identity to the sender unless compelled to do so by law through a warrant or court order.

While we do track the IP address assigned to you, it's important to note that IP addresses are assigned dynamically, meaning another individual may have committed the alleged infringement mentioned in the notice. In this case, the allegations would not apply to you. According to the Government of Canada, this type of notice does not impose any obligations on you, including any legal obligation to pay any settlement requested by the copyright owner.

We cannot confirm the validity of any settlement payment requested in the notice, and such demands do not comply with Innovation, Science and Economic Development Canada’s (ISED) regulation. If you choose to contact the sender, please be aware that you will no longer be anonymous to them. Since, at present, the sender does not have information pertaining to your identity, we are obligated to forward this notice to you.

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